How to increase website traffic and how to convert it with SEO
There are many ways to increase visitor traffic to your website and there are many ways to convert it. In Part I we will talk about probably most popular (because it is usually free), yet time...
View ArticleLive chat implementation- 6 steps for success
Live chat is a great sales tool and a tremendous tactic to offer fantastic customer service. It’s more scalable than a call center because live chat systems typically permit the customer service agent...
View ArticleTracking and Improving the Effectiveness of the Help Desk
The help desk staff is an essential link between the customer and the company. It is through efficient and helpful customer service provided by this staff that the company gains and retains loyal...
View ArticleHow to increase live chat volume
Make Sure Your Staff is Ready Staff can be easily prepared and trained to know how to use the operator panel and handle multiple incoming chats simultaneously. Don’t Hide the Chat Button Placement of...
View ArticleChatting your way to customers and profits
This post will be about live chat. After reading this we hope that you will have enough information to make an informed decision regarding Live Chat systems and get the complete lowdown on costs and...
View ArticleCustomer email management giving you nightmares? Here’s your shining knight
The case of the missing shoes Robert is window shopping for shoes online. He lands on a store and likes what he sees in the selection. He picks out a pair and orders it- the store advertises a three...
View ArticleHow to slash thousands of dollars from customer service budgets..
and deliver the same levels of service as before? This post is meant for you if you have a website and Sell products or services that generate a lot of customers’ questions Need to deliver post sales...
View ArticleAre you missing your 3 am phone call?
By this time you are looking pretty good in the customer service department if you have implemented Live Chat, a Ticketing System, and a Knowledge Base. You have a live chat system on your site which...
View ArticleSell baby sell – customer service and lead generation, redefined
The day before yesterday I was shopping online. More specifically, I was looking for some rock climbing shoes as some vacation time was coming up and the great outdoors beckoned. As I clicked on the...
View Article5 tips on motivating your help desk employees – Part 1
Some of the most important employees of your organization work at the helpdesk. They are the first to deal with prospects and customers and your brand image depends a lot on how they do their job....
View Article5 tips on motivating your help desk employees – Part 2
This is part 2 of a two part series about motivating your help desk department. Part 1 is here. In the last blog post I talked about why a company needs to keep the morale of the customer service...
View ArticleIs the FAQ on your site really helping customers?
You might have been hearing a lot of talk about how a well written FAQ can be a powerful customer service asset. And it is true- customers and prospects really do appreciate a well written FAQ section....
View Article6 tips on turning customer feedback into business intelligence
So you have got the memo and have started collecting customer feedback. Congratulations. But that is only the first step of a long process. An ideal customer feedback scenario would be when the entire...
View Article6 things service reps should do when an angry customer calls
When you are running a business you won’t be able to please all customers no matter how hard you try. In some cases that translates into an angry customer dialing the contact number and swearing at the...
View Article6 smart and cost effective strategies for getting loyal customers
A new customer always comes with the baggage of acquisition costs. It’s only when that customer returns for a second purchase that you can make 100% on your profit margin.In some sectors, companies...
View Article6 ways you can get quality customer feedback
Running a business without asking your customers’ feedback is like trying to cross a busy street with headphones plugged into your ears while playing Angry Birds on your phone. If you think customer...
View Article6 cross selling and up selling tactics that work
“Would you like fries with that?” These are some of the most common words spoken in fast food restaurants in the country, and they account for a significant percentage of the 2 billion servings of...
View Article7 ways you can stop customers from getting buyer’s remorse
“I think you should have looked around. You would have gotten a better deal” If you are a salesperson nothing is scarier than these words spoken to your customer by their spouse, colleagues or boss....
View Article7 customer service strategies to help you beat the competition
Unless you’ve unlocked the secret of cold fusion or cured the common cold, your business has competition. Separating yourself from that competition involves more than just lowering prices or beating...
View Article7 strategies for getting word of mouth advertising from customers
A good word from customers to their friends and family is worth its weight in gold for you, the marketer. It’s the most effective form of marketing in terms of ROI and also the most sustainable. If...
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